For many of us, it’s food that makes the flight. Whether you’re on your way to a well-deserved break in a fabulous sunny destination or bracing yourself for a return to British weather, we understand how important it is that you have something hot, tasty and comforting to tuck into.
About this time last year, we reviewed all of our customer service questionnaires and undertook an intensive research project. Our aim was to discover what you thought of our menu and what you felt we should improve. We also consulted expert professional chefs and product suppliers to bring new pizzazz to our inflight meals. After roadtesting our new recipes onboard, the work culminated in the launch of a brand new menu which included lots of fresh leafy salads, flavoursome hot dishes and a variety of café style snack and drink options.
Since the new menu was introduced we’ve been listening closely to your views – and certainly, you’ve not been shy about sharing! As a result of your comments, we’ve made a number of small tweaks and also some more substantial changes to our inflight offering. As you may have read in September, by popular demand we reinstated the traditional hot breakfast option onboard our scheduled flights, with grilled Cumberland sausage, back bacon, scrambled egg, button mushrooms and baked beans to delight your tastebuds in the mornings.
This month, again according to your feedback, we’ve changed the hot lunch option. On our outbound scheduled flights you can pre-book a deliciously creamy chicken and mushroom casserole with root vegetables, accompanied by a fresh leaf salad, focaccia bread and mouth-watering chocolate profiteroles. The vegetarian hot lunch is now a delectable spiced vegetarian tagine, a Moroccan-style dish which also appears in our dinner menu, accompanied by leaf salad with balsamic dressing, lemon and mint cous cous, flat bread and yummy chocolate profiteroles for desert.
Our inbound flights now offer a hearty beef, rosemary and mushroom casserole with root vegetables, a leaf salad and balsamic dressing, focaccia bread on the side and glazed apple tart to finish. The vegetarian option swaps the casserole for a scrumptious 4 cheese tortolloni pasta dish with tomato and basil sauce, and includes the same sides and dessert. If you’re about to fly and haven’t pre-booked your meal don’t worry, you can order your meal up to 24 hours before departure.
We welcome your feedback on these changes and your suggestions for new dishes or amendments to the current menu. Every blog comment, Facebook post and Twitter tweet is passed on to our customer services and inflight catering teams – simply add your views below!