When it comes to Monarch, there are a few core values we will always stand by. One of these is working hard on delivering the best customer experience we can – including doing everything in our power to ensure that your flight takes off and lands on time.

Sometimes factors outside of our control, including things such as weather or ATC (Air Traffic Control) slots and strikes mean that sometimes a scheduled departure or arrival on time is not always possible.

However, we continue to invest a significant amount of time, analysis and resource to enable us to make operational decisions that have progressively improved our OTP and we are happy to see that our efforts have paid off! 

So much so that we were recently named as the UK’s most punctual airline for 2015, according to the latest report from OAG (you can download the report here)

As well as being rated top among UK airlines, Monarch ranked 14th among the world’s top airlines with an average on time performance (OTP) of 88.18%. We are happy to report that we have improved our ranking from last year: in 2014 we were ranked 18th in the world, with an average on time performance on 86.9%.

Monarch Airlines__Aircraft flying over the clouds__LOW RES

OAG’s Punctuality League 2015 is the industry’s most recognised annual ranking of on-time performance for airlines and airports. From a database of more than 50 million flight records, and incorporating data from its flight view flight status database, OAG produces the annual benchmarking report. The rankings take into consideration ‘mainline’ carriers, as well as low-cost carriers and regional airlines.

We are looking forward to a 2016 of travels and adventures, and to welcoming you on-board one of our flights soon!

Naomi is the Social Media and Content Executive at Monarch and is a regular contributor to the Monarch blog. She is a big lover of Northern European countries and is very excited for the launch of one of Monarch's newest routes, Stockholm!

13 COMMENTS

  1. Flight ZB arriving from Malaga on the 1st August at 19:45 at London Gatwick – I cannot find anywhere where it tells me whether it is South or North Terminal and Terminal number – grateful if you could please help

  2. I find it somewhat ironic that after departing Birmingham one hour later than scheduled due to someone in your organisation incorrectly completing paperwork for the pilot, that we then receive an email praising your punctuality and encouraging us to promote your company on Facebook.

    As a regular flyer with Monarch, I was most disappointed that a minor inefficiency delayed my flight causing me severe problems after arriving at my destination.

    • Hi Andrea, sorry to see you’ve had a negative experience. If you’d like this issue to be addressed by our customer service team, please feel free to drop them a line on social.media1@monarch.co.uk, or give us a call on 0333 003 0700, we’ll be happy to help.

      • Hi Naomi i am trying to ask Monarch a question you say ring your customer service team i have been ringing for a very long time now and still no anwser so that is
        no help.

        • Hi Pat, oh no! Sorry about that. I’ve asked the customer services team to get in touch with you by email ASAP.

  3. We are gold vantage. It is often not called. Only priority this is very frustrating complained a year ago still happens.

    • Hello, I appreciate and apologise for the frustration. The vantage scheme is under review, please bear with us as we plan to bring an improved system out for you.

  4. Those are very impressive figures about Monarchs flights being on time. I have never been late on a Monarch Flight but I know that sometimes things can go wrong. Must also say that the flight crew and stewards always seem very friendly.

  5. How many monarch flights leaving leeds bradford airport are delayed or transferred particularly on Saturdays.

  6. Hi Monarch I have already booked my flight with you to Verona August/September 2016 and looking forward to it
    cant wait and we love flying with you.Our hotel is in Malcesine.

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