Three tenors celebrate Manchester T2 move & new Italy routes

How many singers does it take to fill a departures terminal with the sound of magnificent Italian opera? Just three, as we discovered yesterday! To celebrate our move from Manchester Airport’s Terminal 1 to Terminal 2 and the launch of our new flights to Italy,  we welcomed customers to our new home with live music performed by three amazing tenors.

One of our tenors singing to Monarch customers at Manchester T2

The trio performed the classic Italian opera pieces La Donna e Mobile, O Sole Mio, Bridisi, Nessun Dorma and Funiculi Funicula for a series of astonished crowds throughout the morning, occasionally escorting customers right up to the check-in desk. 

Tenor Encore singing for Monarch customers at Manchester Airport T2

Meanwhile, Monarch cabin crew handed out ‘free tenners’ to passengers to use as discount coupons on new flights from Manchester to Milan, Venice, Verona as well as Dubrovnik in Croatia plus all other existing routes.

A tenor serenades a Monarch customer at Manchester Terminal 2

The move to Terminal 2 was a major logistical exercise taking several months to pull together. Apart from the installation of the new ticket desk and new branding, behind-the-scenes our cabin crew and office staff were busily packing and moving crate after crate of office equipment to the fresh, modern new crew rooms and training classrooms.

Monarch's new ticket desk at Manchester Airport Terminal 2

For customers, the benefits of moving to Terminal 2  include a more spacious, dedicated check-in area and ticket desk, a refined check-in process and streamlined services. In addition, customers can enjoy same level access from car, bus and taxi drop off points to departures. Monarch is also considerably easier to find, with our bright yellow branding standing out throughout the terminal!

Monarch staff with Tenor Encore at Manchester T2

What do you think of the new look check-in area at terminal 2? We’d love to see your comments below.

19 Comments + Add Comment

  • I would like to say a big ‘well done’ to Monarch for introducing direct routes from Manchester to Italy. We normally fly with British airways from London because you if fly from Manchester its a connecting flight Via London, which adds to the journey time and overall cost.

    I have travelled with Monarch on several occasions over the years; mainly to Spain and i have always found it a pleasurable experience on their updated Airbus fleet.

    I will be booking a couple of flights to Verona/Milan this week; it looks like you may have poached a BA customer, for the Italy flights as least.

    Keep up the good work!

    Best regards

    Alan

    • Hi Alan, that’s great to hear. Thanks for taking the time to share your thoughts and we look forward to flying you on our Italian routes soon.

  • I have travelled with Monarch Airlines twice a year for the last 10 years from Manchester to Almeria. I have just discovered when coming to book my next hoiliday that you no longer fly from Manchester to Almeria, flights are now from East Midlands only. As I do not drive and I am on a tight budget I will not be able to make any further trips. Why was this decision made? One flight a week could have been saved surely!! A dissapointed and loyal customer

    • Hi Linda, we launched flights to Almeria from Manchester in April 2005, however after a full network review, the decision has been taken to withdraw from the route as demand for the service has not met commercial expectations over the past few seasons. Our flights between Birmingham and Almeria will continue for Summer 2012 and we apologise for the disappointment and inconvenience the withdrawal of services from Manchester has caused.

  • Having been a vantage member since it started and book approx 50 flights a year with you I was dissapointed that no emails were sent out or letters advising of the change from Manchester Terminal 1 to 2 I have just found out from my taxii driver had I been driving I would have gone to terminal 1 I do realise it says in tiny print on the booking reference but there should have been more
    info re this even on your website I am due to travel in Feb so I will let you know my opin ion of the Terminal 2 move Secondly as Warren stated on the 3rd of Jan you have also cancelled a lot of the afternoon flights to Faro which which also affect my travel and I have got to say in the summer when other Airlines have the afternoon flights running for the first time in about 20 years I may find it necessary to choose another airline for my family to travel on as the afternoon flight is far more convenient for us having got travel after the flight at both ends it means us getting up at 3am in the moning to travel on a short break the loss of sleep on 2 nights means you do not benefit from the break so come on Monarch look after your longstanding and loyal customers I realise with the new routes you need the aircraft but you will end up with getting new customers but possibly loosing old ones you dont need to put all the flights back just one either Tuesday or Wednesday or Friday

    • Hi Ann, thanks for your comment. I can assure you that we have sent out several emails about the change, put various notices on our website and have also changed details on pre departure documents such as itineraries to reflect the move. I’m sorry if you feel the message has not been clearly communicated to you and I have passed on your feedback to the customer services team so that they are aware of this. I have also passed on your feedback re: changes to the Faro route to our commercial team, thanks again.

  • Please can you explain why Monarch have moved to T2 the cost must have been significant and now I find that in Summer you only have 1 flight per day to Malaga when previously it was at least 2 flights per day meaning I and others have less flexibility. Is this temporary or permanent? Has demand dropped off?

    Less concerning but noteworthy is BMI baby no longer fly to Malaga but you now have competition in T2 from Ryan Air (who I would only use as a last resort by the way) so my point is less options again which is a worry.

    Thanks in advance for the justification behind the changes.

    • Hi Warren, thanks for your questions. The move to T2 was motivated by a number of factors, but most importantly it was an opportunity to offer our customers a better airport experience, as I hope you’ll experience when you visit. As I’m sure you will appreciate, decisons about routes and frequency are commercially sensitive. We do our best to ensure our service frequency is convenient for our customers while maintaining profitabilty and I’m sorry that on this occasion changes to our programme have been inconvenient for you.

  • Im not used to T2 ive used T1 for over 10 years and i also will be in a new terminal at Gibraltar as well when i fly with Monarch again in April. Anyway should be exiting

    • Hi Michael, thanks for your post. I’m sure you’ll enjoy the new space at Terminal 2. Thanks for flying with us and see you soon.

  • I along with many expats now live in spain near Malaga. I am finding it difficult to organise trips when the website will not allow me to put Malaga as the home airport. so I can search for destinations from there.

    • Hi Terry, sorry to hear this. I’ve passed your comments on to our e-commerce team for feedback.

    • Hi Terry, I’m not quite sure why you can’t use Malaga as your home airport? It’s built into the system? Could you please email a screenshot of a search screen to social.media1@monarch.co.uk and I’ll ask IT to have a look at it for you.

  • glad you are using T2 but as we have always flown with you it wouldnt have made any differance.
    Good Luck

    • Hi Marie, thanks for your comment. Nice to hear from a loyal customer! Hope you continue to enjoy flying with us. All the best.

  • Bit late to hear about this now but, just as a matter of interest and information – you appear to have used three tenors but have failed to give their names! Surely they (and we) are entitled to know who they were?

    • Hi Raymond, that’s a very fair point! The three tenors are Mike Stirling, Arthur Swan and Roy Weissensteiner and they’re known as ‘Tenors Encore’. I hope that helps, thanks for your comment.

  • T2 is the best Terminal at Manchester. So easy to use, always looked modern and has such a logical design from check-in, through to security and into departures.

    • Hi Aden, thanks for your feedback. It certainly is a lovely looking terminal, judging by the photos. Hope you enjoy the Monarch experience there!

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