Monarch Blog

The latest news, travel tips and behind-the-scenes action from Monarch Airlines

Browsing articles tagged with " customer service"
Jan 7 2014 / Infographics

We were at your service in 2013 – Infographic

Monarch Airlines Customer Service Stats infographic

Thanks so much for joining us onboard (and on the blog!) in 2013. Looking back at our customer service stats, it’s certainly been a busy year! What are your fondest memories of 2013? Tell us in the comments below!

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Monarch staff training for Olympics-inspired customer service

Monarch cabin crew and customers onboard A321

We’re excited to announce we’re rolling out WorldHost training – the programme that thousands of volunteers and staff underwent for the London 2012 Olympic Games and Paralympics. The course will be delivered across The Monarch Group, with tailored programmes for differing roles – from cabin crew to call centre staff, resort representatives to aircraft engineers. Every member of The […]

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