Jul 23 2014 / Infographics

Say hello to new ergonomic, slim new onboard seats!

Have you flown on our new ergonomic seats yet? Everyone is talking about them and we are really proud of the feedback we’ve had so far from our customers. Share our infographic below and read all about the exciting changes we’ve made! We’re rolling out seats with: entertainment tailored by you, a comfortable ergonomic design and no one leaning back in to your personal space!

seats-infographic-6

 

Let us know what you think, what is the most interesting fact you’ve learnt from this? Find out more about the seats here: http://bit.ly/Eseats

To embed the Infographic. Simply copy and paste the following HTML code:

<a href=”http://blog.monarch.co.uk/wp-content/uploads/seats-infographic-61.jpg”
title=”Say hello to new ergonomic, slim new onboard Monarch seats!”>
<img src=”http://blog.monarch.co.uk/say-hello-to-new-ergonomic-slim-new-onboard-seats/”
alt=”Monarch onboard seats” />
</a>

About the Author: Hannah Sardar

Hannah works in the social media team for Monarch Airlines and as an editor of the Monarch blog. A keen traveller and swimmer, she loves getting off the beaten track and exploring new places. She prefers local restaurants and trying new things to those on the main strip. On the Monarch scheduled network she especially enjoys visiting Italy and France.

54 Comments + Add Comment

  • I have just endured another 5 hour flight in these seats. This time I took the opportunity to examine why my feet no longer touch the floor and I think it is due to the fact that the seat is angled upwards to compensate for the lack of recline. However, this time I was armed with inflatable pillows from Argos. One to act as a footrest, one to support my lower back (the complete lack of padding between back and seat means that I have no support in that area) and one to cushion my neck pillow as the flat seat back gives it no support. At least I managed to reach my destination without being in pain. I spoke to the passenger near me who was 6ft 2″ tall and who found the seat most uncomfortable. I spoke to another passenger who said that the seats seemed comfortable at first but by the time they had reached the destination their legs were numb from the knees down! If one is slim the floor starts to look a VERY comfortable alternative!

    I think that the Design Team need to look at these seats again and consider all sorts of passenger, in the worst possible flight conditions. That is on an aircraft operating at full capacity that hits turbulence for most of the flight so that the passengers cannot move for over 5 hours. I think it would be good if they could see for themselves the effect these seats have on those who are short legged; very slim; very tall and very large.

    The old seats seemed to cater for the majority of passengers so I fail to see why the new ones cannot.

    • Hello, thanks for another comment. Sorry to hear you weren’t keen on the new seats. We’ve had some excellent scores on the feedback so I am sad to hear you don’t agree. We always aim to cater to the majority of our passengers and of course comfort is key. I hope you were able to find some positives about your flights and look forward to welcoming you on board soon.

  • I booked and paid for my (old) extra legroom seats to Tenerife in December 2013. Will I now get a refund since you have reduced the price of the (new) extra legroom seats?

    • Hi Graham,

      Sadly we don’t do refunds for previous transactions but it’s always best to have a quick scan in our sales to get the best deals. I hope you have a lovely holiday.

  • Never heard such rubbish! Seats are AWFUL. Thin. Crammed in (no change because they probably already were!). These people must think their customers are stupid. I ended up on one of their planes despite having told my wife that Monarch were on my no fly list with Sleazy and Bryan. She won’t forget again, I can assure you.

    • Hi Michael, the new seats are set at the same standard seat pitch of 28″, so you’re correct, this hasn’t changed. I’m sorry you feel the seats were crammed in – most of the feedback we’ve had from customers is that the seats offer more ‘living room’ due to the slimmer, sculpted design, particularly in the back where there’s now more room for knees and no annoying pocket against your knees. Did you know that we also offer extra legroom seating as an option for those who’d like more space? Perhaps this might solve some of the problems for you? In any case, we’d love to see you onboard with us again, if you do change your mind in the future.

  • I put up a post on here last Saturday.
    It was still showing 48 hous ago but still had no reply from the centre for me.
    Now my post is not showing at all
    .
    Is there a reason for that?

    Tom

  • Hello
    We use Monarch to fly to Tenerife in early & late summer every year. Our next flight out is ex Manchester on 8th Sept on the narrower plane & return on the following Tuesday 16th on the wider bodied plane.

    After reading the more negative than positive comments I am somewhat nervous now if we are going to encounter your new seats.
    Will we??

    We always go out of our way to pre book certain seats that have exit space behind us so we can recline our seats but also not impact on any flyers sat behind us. On occasions we have flown that far when not reclining seats ie we have had people sat immediately behind us our backs let us now for well over 24 hours that its not comfortable.

    If we find issues then I guess we will vote with our feet & use other airlines to Tenerife.

    Tom

  • Glad to see for whom these seats were designed! There seems to be a fundamental design flaw for a sizeable minority but I can’t quite identify what it is. I have short legs (judging by the way a major retailer runs out of short leg trousers I am not alone) and I believe that these seats pose a health & safety risk to me. If I sit with my back touching the seat back my feet are 12cm short of the floor! The seat edge is so hard that it digs into the back of my legs above the knee, restricting the blood supply. The seat back does not support the small of my back so I have had to purchase 3 inflatable cushions, one to act as a footrest, one to support my back and one to cradle my neck pillow on night flights! They don’t seem to be as wide either as on a recent flight my neighbour was invading my personal space. She too, had short legs and had to rest them on her cabin case. By the time we arrived in England she was rubbing them quite vigorously. The pockets are barely big enough to hold the obligatory flight information and there was no room for my water bottle. Also, in my opinion, they seem to pose a threat to tall people as the seat back is not high enough to support their heads. I noticed that several men’s heads were protruding well above the top edge of the headrest. As for the passenger in front not encroaching this, in my experience is not correct. On a previous flight I had the misfortune to be behind a rather restless large male and every time he moved so did the whole seat! I was lucky that the seat next to me wasn’t occupied otherwise my dinner would have been in my lap! I use Monarch to commute on one of the longest flights and quite honestly I would rather sit on the corporation’s bus seats for 5 hours rather than these! If I had to sit in these on a long haul flight it would amount to torture. In fact I seriously considered dis-embarking the last time! In the past I have complained to Mr Williamson stressing that I feel that it is not just comfort but health and safety, but to no avail. I believe that Monarch have invested too much time and money on these seats and will roll them out regardless. Other people have said to me that it is useless to complain as the company won’t do anything. I used to enjoy flying but now, with these new seats, I am dreading the next fight. To those of you who are thinking why doesn’t she fly with another airline my response is, if I could I would.

    • Hi there, thank you for your feedback, which I have passed on to the seat project team. On behalf of the team, I’m sorry that the seats haven’t met your expectations in terms of comfort. We are passing this feedback on in turn to our seat designers for review. If this isn’t too personal a question, would you mind sharing yours and your friend’s height with us? It would be very useful for the designers to be able to take that into consideration.

  • Hi, i am travelling on Sun 02-NOV-14 Sun 09-NOV-14

    Birmingham(07:00) to Arrecife(11:15) Monarch(ZB 458)

    Arrecife(20:20) to Birmingham(00:20 Mon) Monarch(ZB 459) I

    Will i have the pleasure of the new seating?

  • Glad to hear you’re reworking the seats, hopefully they’ll be an improvement on the old seats, particularly in the A320s which were horrible. I just hope the tablet holders are flexible enough to be easy to change when Apple change the standard size of the tablets and they no longer fit.
    No USB charging points though I notice?

  • Hi there I really like the look of these seats, we are due to fly to Hurghada on the 19th of September, flight ZB616. We have upgraded to the extra legroom seats at the front of the cabin, could you tell me if our flight will have these seats?

    Many thanks.

  • You are quite right about passengers talking about the new seats the people on my plane were all saying how uncomfortable they were.
    On a 4 hour flight to Lanzarote you notice the lack of back support and are glad to get off the plane,hope we have the old seats on our next booked flight.
    These new seats will make me look elsewhere for flights.
    Can only give 1 out of 10 for comfort and width.

    • Hi Keith, we’ve had lots of mixed reviews and mainly positive. We’re now using the upgraded model after customer feedback during our trial flights. We have added more padding and cushioning to the seat. When did you try the seats? The new seats are designed to give you more room between each seat too. Thank you for your feedback and I’ll pass it on to the team.

  • Is this closed for comments now as one I added a few days ago didn’t come up and it wasn’t anything horrid!

    • Hi Jo,
      We’ve just got a new and improved spam checker so it’s taking a tiny bit longer. Is there anything I can help with? Hannah

  • I agree with Dave Black. I have now had the dubious ‘privilege’ of flying on three sectors where the new seats were installed and I also did not find them at all comfortable. I am 6′ 2″ and the moulded back does not suit a person of my height.The seat itself however was reasonably comfortable. Similarly the knee free design is a big improvement. The arm rest is a disaster in my opinion, it is too short, low and flimsy. Similarly the seat back. When taking off and landing and during turbulence people need something to hold onto and the new arm rests just do not do the job. I frequently hold onto the seat back in front in such situations and the moulded plastic shell is too thin.
    The tablet holder is a nice idea but I have only seen 2 people using it while many others still use the tray table (probably because the seat back in front is too close). The neat and tidy storage is clearly a gimmick to prevent people form leaving things (and rubbish) in the seat back. It is nuisance if you want somewhere to put a book and a bottle of water etc.

    • Hi Kathy, thanks for your feedback sorry to hear you weren’t keen on the new seats. I’ll pass on your feedback to the team.

  • I was lucky to have a new seated plane on my flight to Men orca on 7th July from Luton. They are very comfy and roomy. Quite disappointed that the return flight 2 weeks later was the old cramped style. We travel at least 3 times a year to Men orca so am looking forward to all planes being fitted. I also liked the tablet holder on the back of the seat in front of you. Excellent.

  • Look forward to trying the new seats in October…….if they are available on the route to Tenerife!
    No mention of the drop down trays/tables, are they still fitted to the new style seats?

    • Hello, don’t panic! The drop down tables are indeed still there underneath the nifty tablet holder. Hannah

  • The most UNcomfortable seat I have ever flown in. I think your ergo test team must all have been fit young people. I am now neither of these, but I have been flying since 1963 and have a great deal of experience of seats on aircraft. If you are going to roll these out on flights longer than 2hrs 30mins, I will be going to another airline (unfortunately as I would prefer to travel with Monarch).

    • Hello, thanks for your feedback sorry to hear you weren’t keen on the new seats. I’ll pass on your feedback to the team.

  • What a great idea, I hate the ‘recliners’ on a short economy flight, they really spoil the person seated behind’s experience for no real benefit to themselves. Much rather have the extra leg room seats (that’s why I always try and use Monarch in short haul) now the bonus wriggle room of the arms being able to be completely stowed.
    Can you tell me if these will be available on the scheduled LGW to DAL flights this summer?
    thanks

  • Are these seats available on the shorter flights for example Corfu and the Greek Islands?

  • Will these seats be on the shorter routes like Corfu if so when

  • Never mind, i see them now LOL

  • I travel very frequently on Monarch and am an Advantage customer. I have found the new seats very very uncomfortable. For a two hour flight they might be ok but when you are regularly doing 4.5 hours to 5.00 hours on a flight to Larnaca they are so uncomfortable. I had forgotten just how bad the new seats were until I flew back from Larnaca about eight days ago on a flight that had the old style seats. What absolute bliss!! You were able to sleep in comfort unlike on the new seats where sleep is impossible.
    Dreadful, dreadful, dreadful!!! If you were overweight I am not sure you would be able to fit into the seat as the arms cannot be lifted
    Whoever designed and agreed the seats were comfortable needs to lose their job! I always pay for extra leg room surely we are entitled to some comfort!! The seats are not wide enough and they are not long enough. What a total waste of money for Monarch. I shall certainly be looking round at other airlines even if I have to pay extra money for the flight. Comfort is of the essence.

    • Hi Kathy, thanks for your feedback sorry to hear you weren’t keen on the new seats. We’ve had some excellent scores on the feedback so I am sad to hear you don’t agree. Many Monarch staff have flown on the seats and given feedback on things they’d like altered which has meant different versions of the seats have been released. We’re now using the upgraded model after customer feedback during our trial flights. We have added more padding and cushioning to the seat. When did you try the seats? The new seats are designed to give you more room between each seat too. Thank you for your feedback.

  • Hi There I travel with Monarch at least 11 times a year and am looking forward to trying these seats out that being they are on the Alicante flights the main problem i have is that the seat belt are very short could you look into improving the size of these as well Really looking forward to your response

    • We’re now using the upgraded model after customer feedback during our trial flights, can I ask what you meant by sizing? Are the seats too large? We have added more padding and cushioning to the seat so hopefully you found them comfy to sit in. When did you try the seats? The new seats are designed to give you more room between each seat too. Thank you for your comments.

  • It says that the tablet holder is for 10.1″ tablets. Won’t the 7″ tablets fit then? Also will there be a screen to tell you where the plane is , how fast it is going and how l high it is flying?

    • Hi Laura, we will not be introducing screens as the majority of feedback showed customers did not use them. With MPlayer a customer can choose exactly what they want to watch. In the past few years, we’ve seen a huge increase in the number of smartphones and tablets brought onboard. This change in customer behaviour has presented Monarch with a really interesting opportunity – to give customers access to inflight entertainment, direct to their own device. It’s simple; customers need to download the app for free before they go on their Monarch flight. When the pilot switches off the fasten seatbelt sign, the cabin crew switch on MPlayer servers onboard selected aircraft. Customers only need to open up their MPlayer app, on their smartphone or tablet, and turn on Wi-Fi to access an array of TV shows, films, music and publications. There’s a mixture of free entertainment and you can also unlock premium media for £3.99 using a debit or credit card, simply entering the payment details whilst onboard. The 7″ do fit, as do smartphones and other tablets. I hope that helps! Hannah

  • Are these new seats on all of your EU based aircraft?

    More specifically flights into spain, LEMG and LEIB

    Regards

    • Hi John, they’re not available on all our aircraft as yet. We’re sending text messages at the moment whilst it’s limited to the passengers who will have it on their flight. The text’s are being sent the day before to remind you to download the app. I’m sorry Mplayer isn’t available on the two specific aircraft registrations you’ve asked about.

  • Where did all the comments go??

    • Hi Graham,

      Sorry to cause any surprise. We have a new spam filter just to ensure any spam comments don’t get posted and it will take a few hours to go through. The comments will reappear soon. In the meantime if there’s anything I can help with please do let me know? You can email me at social.media1@Monarch.co.uk

      Thanks,
      Hannah

  • Flew on aircraft with these seats for the first time last week and have to say I loved them. For me, a sufferer of claustrophobia, it is daunting enough to fly but I used to really struggle when the person in front reclined their seat (often almost immediately the seat belt signs were off!) so I’m delighted with these. Found them extremely comfortable too and very spacious…..well done Monarch!

  • Will these seats be rolled out to sanford / Longhaul routes?? i think it’s about time airlines understood about problems caused with people reclining in such a small space..if these seats are going to be on longhaul flights we will definitely use Monarch a lot more!

  • Love the new seats – seem to give you much more room as intended and great that you don’t have someone’s reclined seat in your face. Can live with the plastic covering. Mild criticism in that you can’t really store much behind the stretched elastic on the seat in front – newspapers, magazines – when combined with the three inflight brochures/mag anything extra just falls out. Also, my wife – who always gets stuck in the middle seat (chauvism rules, ok?)tells me the arm rests are simply not long enough.

    Otherwise big improvement on the older ones! :)

  • I was fortunate enough to fly to Sharm el Sheik on one of the newly fitted out aircraft in May 14.
    I found the new seating to be excellent and very comfortable. The additional space created was most welcome as I am of a portly disposition and the withdrawal of the recline function a massive bonus – I have had drinks dumped in my lap on more than one occasion by what can only be described as chavs (and not necessarily young ones) jerking a seat backwards without even a courtesy ‘May I?’ I found it quite amusing to watch as they fumbled around and then moan when the realised there wasn’t a recline button :)
    The seats themselves are a faux leather which is much better than the cloth ones on most budget airlines which over time retain the shape, odour and detritus of the previous occupant.
    The new seats are cool to the touch and the fully retractable armrests make the space much more user friendly. Leather would have been the icing on the cake but I can see the cost vs benefit argument of not having them.
    As for the new tablet holders, what innovation! I have never been a fan of IFE, using small almost unwatchable drop down screens at strategic locations (in the most distant or awkward position to where I was sitting) and with the constant drone of the aircraft and incessant passenger (and their children’s) noise, this has made watching almost unbearable on most occasions and downright stressful on others. This is not the best start or end to my holiday.
    The fact that I can have my tablet at a good height to watch, enjoy good HD quality viewing and use my noise cancelling headphones, makes the experience so much more relaxing. I also don’t have the tray table down for the whole flight too.
    Well done Monarch for taking this approach. Thank you for listening to your customers, unfortunately you won’t please them all, but keep up the good work – I for one support your initiatives.

    • Thank you so much for your lovely comments. I am so glad to hear you found the seats comfy and innovative. Thanks, Hannah

  • I too have flown on an aircraft with these seats – plastic bucket seats I thought. As I have a spine problem I found them MOST uncomfortable. Glad that the seats no longer recline however as I have been on the receiving end on a number of occasions of people reclining their seats and causing problems. No onboard entertainment now – fine for those who have a tablet etc but some of us do not have these – a screen showing the aircraft route, height etc would be good.

    • Hi Anne,

      Thanks for your comment. No your glasses don’t need changing (that reply did make me smile), I was combining his 2 comments in to one reply. I have edited the response in case others are mislead, sorry about that.

      The holder can also fit mobile phones to watch entertainment. I will pass on your comments of a screen with aircraft route and height.

      Many thanks, Hannah

  • look forward to testing them out

  • These seats look fab! And there good for when you have iPads andd tablets. Before I have seen these seats… I thought that Jet2.coms seats was good., But now I have changed my mind! But… Does these seats have pull out cup holders like they have on Jet2.com? Well done any way Monarch! :-) I look foward to sit on one of these new seats!

    • Thanks Thomas! Really pleased to hear you think the tablet holder is a good idea. See you onboard soon.

    • In the past few years, we’ve seen a huge increase in the number of smartphones and tablets brought onboard. This change in customer behaviour has presented Monarch with a really interesting opportunity – to give customers access to inflight entertainment, direct to their own device. It’s simple; customers need to download the app for free before they go on their Monarch flight. When the pilot switches off the fasten seatbelt sign, the cabin crew switch on MPlayer servers onboard selected aircraft. Customers only need to open up their MPlayer app, on their smartphone or tablet, and turn on Wi-Fi to access an array of TV shows, films, music and publications. There’s a mixture of free entertainment and you can also unlock premium media for £3.99 using a debit or credit card, simply entering the payment details whilst onboard. Really hope you’re excited to try them out.

  • Good Evening,
    Could you tell me if you still get the tablet holder in from of you in row 1? also whats the best way to find out if the aircraft your travelling on has the new seats?

    • Hi Neil,

      Row 1 does not have the tablet holder. However I recently flew to Lanzarote in the front row (lucky me!) and there is a great amount of personal space. It’s also good to mention here that emergency exit seats have fixed arm rests as they have lap tables for customers to use. It’s always best to double check what is available on the seat you are potentially booking as one of our advisors can ensure what you’re looking for is available to avoid disappointment.

  • What is the roll out timescale?

  • I’m afraid I didn’t find the new seats that comfortable although just about ok on the 2 hours 15min flight I went on – I don’t think I could have stood them much longer ie on one of your longer flights. The armrests are also very flimsy with some rough edges on the underside. Love the expression “entertainment tailored by you” which I translate as ‘we didn’t want to pay any extra and have our planes fitted with IFE’ – it is possible to have both you know! I like the idea of non reclining but just wish they were more comfortable and had decent fabric or leather rather than the plastic. I also recently flew on one of your second hand, just purchased A321’s which had grey leather Recaros – a far better solution in my opinion and a pity you tried to invent the wheel as I regard these as the best for the budget airlines.

    • Hi Dave,

      Thanks for your feedback and for taking the time to comment. We went through many stages of testing for comfort and therefore I am sorry to hear you didn’t find the seats comfy. Really glad to hear you found some positive aspects of our seats. Did you find the infographic useful?

      I will pass these comments on to our design team so they can add to all comments we collect linked to the new seats onboard.

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