Monarch staff training for Olympics-inspired customer service

We’re excited to announce we’re rolling out WorldHost training – the programme that thousands of volunteers and staff underwent for the London 2012 Olympic Games and Paralympics.

The course will be delivered across The Monarch Group, with tailored programmes for differing roles – from cabin crew to call centre staff, resort representatives to aircraft engineers. Every member of The Monarch Group’s 3,000+ staff will be invited to participate in the training programme.

Click the link to read more details on our website:

Training our staff to the incredibly high standards set by the volunteers of London 2012 is part of our commitment to delivering superior customer service.

What does good customer service mean to you? Let us know in the comments below

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About the Author:

Catrionna is the social media & content manager for Monarch Airlines and an editor of the Monarch blog. A keen traveller, she loves exploring destinations on the Monarch scheduled network and especially loves Spain and Italy.

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