Monarch has been working hard behind the scenes to ensure that our summer season gets off to a flying start. As you may have heard, we are increasing the frequency of flights on our popular routes and introducing a number of new routes for summer 2017. While we introduce these new frequencies we are temporarily using an aircraft operated by a carefully chosen partner airline.
SmartLynx, a Latvian-owned airline that specialises in supporting other carriers, has been operating since 1992. As SmartLynx have operated on behalf of other UK airlines for a number of years now, you may well have seen their aircraft at some of the destinations we fly to. The company will operate an Airbus A320-232, registration YL-LCP on Monarch’s behalf from 1 May to 30 October 2017 for flights departing from London Gatwick Airport. All cabin crew on-board will be English speaking, with two pilots in the cockpit of the 174 seat aircraft.
As always, the safety of our customers is our top priority and we will never compromise on this. SmartLynx complies with all safety standards set by the European Aviation Safety Agency (EASA), IATA Operational Safety Audit (IOSA) and the National Aviation Authority (CAA)*.
Flight details will remain the same and we are confident that the crew of SmartLynx will deliver a great level of customer service. However, customers will notice some differences from a normal Monarch Airlines flight. As the cabin crew are employed by SmartLynx, they will not be wearing a Monarch Airlines uniform and the appearance of the cabin will be different.
Monarch’s selection of catering, bar and duty free products will be available to purchase on-board. Customers looking forward to a celebratory start to their holiday can still order champagne in advance for the flight, and sports equipment will be carried as usual. Up to two pieces of hand baggage may be brought on-board – see the cabin bag requirements FAQ on our website for details.
MPlayer inflight entertainment will also not be available on-board the SmartLynx aircraft.
If your flight is planned to be operated by SmartLynx, we will advise you in advance by email if possible, then again at check-in and as you board. The change to this service is in line with Monarch’s terms and conditions and conditions of carriage, which can be found on our website.
We thank you for your understanding during the short period we are operating this alternative aircraft. We look forward to welcoming you on-board one of our own Monarch aircraft soon!
* In accordance with EC 2111/2005 Article 9.3 we are legally required to bring to your attention the Community List of banned carriers in the EU. This can be found at http://ec.europa.eu/transport/modes/air/safety/air-ban/doc/list_en.pdf.