(Luton, UK – 26, August 2015) – Monarch, the leading scheduled airline to leisure destinations announces, a change to its ground handling services at Birmingham airport – a key Monarch base. Aviator, an already well established ground handling service provider to Birmingham airport will manage all ground handling operations at the airport for Monarch.
The new contract delivers an improved Service Level Agreement to deliver tangible improvements in service delivery for Monarch at Birmingham.
Nils Christy, Chief Operations Officer at Monarch Airlines said: “This change to Monarch’s operations at Birmingham airport represents our on-going commitment to customer service. Aviator are already well established at Birmingham providing services to twelve other airlines, including Monarch.
“We understand that ground handling has an important impact on our customers’ experiences and we are mindful that high service levels need to come as standard across Monarch – which includes any interactions our customers may have with third party suppliers.”
Mark Gower Strategic Business Partner at Aviator said: “Monarch is a very welcome addition into our airline portfolio in Birmingham and hopefully the start of a great future partnership between our two companies.
“Our staff in Birmingham are committed to delivering Aviator’s “service that moves you” philosophy and are pulling together to make this transition as smooth and successful as possible. We look forward to working with the Monarch team. ”