If you have ever interacted with Monarch on Facebook or Twitter, you may have noticed that our social media agents’ initials always make an appearance at the end of each response.

But who are the people behind the ^KK, ^JW etc.? It’s always nice to put a face to a name (or initials, in this case) so today we’re introducing you to the team involved in our social media responses!

 

 ^GH

Gem

Name: Gemma Hyslop

Role at Monarch: Social Media & Content Manager

How long have you been with Monarch? 10 months

What do you love about it? Seeing the teams coming together to help in any way they can. Working in social media means you touch on so many areas of the business.

An interesting fact about you: I once jumped off a cliff in Rio de Janeiro! (On a hand-glide)

 

^NB

Naomi

Name: Naomi Bressan

Role at Monarch: Social Media & Content Executive

How long have you been with Monarch? 1 year 3 months

What do you love about it? Monarch has a family feel I have never experienced in any other company. In my role, I love creating content for our channels and writing blogs that people will (hopefully) enjoy!

An interesting fact about you: I have visited both the northernmost capital in the world, Reykjavik (Iceland), and the southernmost capital, Wellington (New Zealand).

 

^BL

Ben

Name: Ben Leonard

Role at Monarch: Customer Services Centre Advisor

How long have you been with Monarch? 6 years

What do you love about it? I’ve always wanted to work in the airline industry from a young age (yes…I’m an ‘avgeek’!), plus you just can’t beat the great feeling of helping a customer.

An interesting fact about you: I have a private pilot’s licence and fly the PA28.

 

^JW

Jess

Name: Jessica Ward

Role at Monarch: Customer Services Centre Advisor

How long have you been with Monarch? 1 year 11 months

What do you love about it? I enjoy the working environment, and the people in it!

An interesting fact about you: I used to scuba dive.

 

^RV

Rachael

Name: Rachael Valentine

Role at Monarch: Contact Centre Agent (Holidays)

How long have you been with Monarch? Just over 2 years

What do you love about it? I’ve never worked with a more close-knit team than I do now and I’ve really enjoyed learning a new skill in answering posts on social media.

An interesting fact about you: I am scared of cheese – now I know what you’re all thinking, and no, I’ve never had a pizza in my life! I’ve gone through life with people getting their amusement out of chasing me with cheese…

 

^LM

Lindsay

Name: Lindsay MacDonald

Role at Monarch: Customer Services Centre Advisor

How long have you been with Monarch? A while..! I worked in Operations for 13.5 years and Cabin Services before then for 2.5 years. I re-joined at the end of February as a Customer Service advisor.

An interesting fact about you: When I was studying many years ago, I had a part time job as a ghost…yes, a ghost! I had to jump out of hidey holes in walls and scare the wits out of tourists.

 

^KK

koko

Name: Kokoab Khan

Role at Monarch: Customer Service Centre Advisor 

How long have you been with Monarch? 2 Years

What do you love about it? I love being a part of the Monarch family – I work with such lovely people and company who are always looking to aim higher.

An interesting fact about you: I am probably the biggest chocolate addict you will ever meet!

 

^KM

Jelly

Name: Kelly Marie Ridgway

Role at Monarch: Contact Centre Agent (Holidays)

How long have you been with Monarch? 3 years, 3 months

What do you love about it? I like the department I work in as it challenges me; plus, I work with a brilliant team of people!

An interesting fact about you: I’m a registered youth worker, and run two youth groups.

 

^VR

FullSizeRender

Name: Victoria Rooney

Role at Monarch: Customer Service Centre Advisor

How long have you been with Monarch? 1 year

What do you love about it? My favourite thing about Monarch is the people I work with.

An interesting fact about you: I used to play netball for the county.

 

 ^LC

libby

Name: Libby Cargill

Role at Monarch: Contact Centre Agent (Holidays)

How long have you been with Monarch? 6 and a half years.

What do you love about it? I enjoy helping people look forward to their holidays, and love working with our team as we all get on so well. It’s also a great experience communicating with customers via social media.

An interesting fact about you: I have double jointed fingers.

 

 

 

 

NO COMMENTS

Leave a Reply